Lincoln Institute VetHub

Payment Terms

Payment terms are via Direct Debit (nominated Visa or MasterCard Credit Card). Invoices will be issued

for each monthly automatic payment cycle. Once your registration has been completed your initial

payment will be processed, followed by monthly payments, processed on the same day each month as

your Emerging Leaders start date.

Please note a 3.025% surcharge applies for AMEX transactions. This is a direct pass-through of costs

from the credit card company. Visa and MasterCard will not incur any surcharge.

Suspension/ Cancellation

Please advise via email ([email protected]) if you wish to suspend or cancel your

Emerging Leader’s membership. If your request is received more than 14 days from your billing date –

your subscription will be canceled before the next payment is taken. If your request to cancel is within 14

days of your next billing date, you will be charged for the month and the suspension/ cancellation will take

effect from the following month.

If you wish to suspend your membership this will be managed on a case by case basis. If you suspend

your membership and wish to return to Emerging Leaders at a later date, you will be welcomed back at

the current market price for the program.

Direct Debit Terms

This Direct Debit Agreement sets out the terms on which you have authorised us, the Lincoln Institute Pty

Ltd to arrange for payment of amounts that become payable on your account to be made by deductions

from your bank account at, or by charging your credit card with, your financial institution (Direct Debit

Request).

Your Direct Debit Authorisation allows us to arrange for payment of the amounts due to the Lincoln

Institute Pty Ltd for the services we provide to you, at the due date of your bill(s) or another date as

agreed between us. This authorisation also enables any changes in those amounts and payment times,

to occur automatically – you will not need to complete a new form. Any new contracted services added to

your Lincoln Institute Pty Ltd account will be subject to these Direct Debit Conditions.

Invoicing of your Lincoln Institute Pty Ltd services is done on a monthly basis, at the time of billing.

Recurring services are charged in the month that the services are performed. The Total Due value on the

invoice will be the amount processed in the Direct Debit transaction.

You can cancel, vary, defer or suspend the Direct Debit Authority, or stop or suspend an individual debit

from taking place under it, by emailing or calling us, but this must be arranged within 14 days of the due

date of the invoice. If you do not provide us with this notice, we cannot guarantee the direct debit process

can be stopped.

If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual

debit from taking place under it, you must arrange with Lincoln Institute Pty Ltd a suitable alternative

payment method for all outstanding fees due, and ongoing contractual obligations.

If a due date for a debit falls on a weekend/ public holiday the debit will be processed on the next

business day.

You must ensure you have sufficient clear funds available in the nominated bank account (if you are

paying by direct debit from your bank account) or that you have sufficient credit available on your

nominated credit card (if you are paying by credit card) on the due date to permit the payments under the

Direct Debit Authority.

If a debit from your nominated bank account or to your nominated credit card is unsuccessful we will

attempt to debit again twice. If still unsuccessful, we will contact you to arrange alternative payment or

further deferral.

You must notify Lincoln Institute Pty Ltd if the nominated account is transferred or closed.

If you are paying by direct debit from a bank account, please ensure that your financial institution allows

direct debits on your nominated account.

If any bank fees are incurred by Lincoln Institute Pty Ltd from a dishonoured direct debit, these fees may

be passed on to you.

Upon cancellation of your contract with Lincoln Institute Pty Ltd, all direct debit requests will also be

deemed cancelled.

Where you consider that a debit has been initiated incorrectly, you can contact our accounts department

via an email with details of your dispute to [email protected].

Lincoln Institute Pty Ltd employs the policy of treating all records and account details relating to this Direct

Debit Authority as Private. We will keep information about your bank account confidential, except to the

extent necessary to administer your direct debit arrangements. If a claim is made on our financial

institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this

information to our financial institution.