Masterclass 5: Consulting Mastery; Taking Your Ability to Influence to the Next Level
Embark on a journey to clinical excellence and career empowerment with our comprehensive Masterclass series designed for veterinary professionals.
In this innovative Masterclass, specifically designed for you, as a practicing veterinarian, you'll be mentored by experienced and successful Clinicians who have truly mastered the art of veterinary science. Over the six modules, you'll embark on a deep dive exploration into the essential Leading Edge for Veterinarians content, focussed on the important subject of Adaptive Communication Strategies that support more success with clients.
With expert guidance from your Mentors, you'll master high-level verbal and non-verbal communication skills that significantly enhance your ability to positively influence clients. Explore with them easy-to-implement strategies that help you interpret clients’ cues more effectively and adapt your communication approach to suit both their personality type and disposition. You’ll discover how to more effectively manage angry or emotional clients and learn strategies to rapidly create a fan base of clients, where high levels of trust diminishes any concerns over costs or experience. Your ability to create and communicate more accurate, inclusive estimates will be enhanced, sustaining positive client relationships and liberating yourself clinically.
With expert guidance from your Mentors, you'll master high-level verbal and non-verbal communication skills that significantly enhance your ability to positively influence clients. Explore with them easy-to-implement strategies that help you interpret clients’ cues more effectively and adapt your communication approach to suit both their personality type and disposition. You’ll discover how to more effectively manage angry or emotional clients and learn strategies to rapidly create a fan base of clients, where high levels of trust diminishes any concerns over costs or experience. Your ability to create and communicate more accurate, inclusive estimates will be enhanced, sustaining positive client relationships and liberating yourself clinically.
What You Will Learn
A Masterclass Facilitator will add additional insights on the subject matter, as well as guiding you through a process of personal or peer-to-peer reflection in relation to this critical competency and reinforcing your development through a series of suggested activities to consolidate learning.
Building Trust
Rapidly build trust and likeability in face-to-face and telephone interactions using verbal and non-verbal strategies.
Self-Confidence
Enhance your self-confidence and resilience by more effectively handling challenging client interactions.
Communication
Tailor your communication to match your clients’ social styles for improved rapport and trust.
Estimates
Provide and effectively communicate estimates for treatment plans that are more accurate and inclusive.
Professional Fulfilment
Experience greater professional fulfilment and reduced financial concerns in client interactions.
Client Relationships
Foster long-term client relationships that support better compliance, more referrals and less complaints.
What's Included
Across 6 bite-sized video modules this innovative Masterclass will transform your veterinary practice:
- Effective Body Language: Understand and use body language effectively to ensure congruence with verbal cues.
- Enhanced Interactions: Improve interactions with clients and colleagues through non-verbal communication mastery.
- Impactful Words: Make your words more impactful, improving history-taking and delivering effective treatment recommendations.
- Fostering Trust: Build trust and rapport with your clients through refined verbal communication skills.
- Tailored Communication: Adapt your communication to match clients' preferences, enhancing patient outcomes.
- Confidence & Resilience: Boost your self-confidence and resilience in challenging interactions.
- Long-Term Relationships: Create trusting, repeat clients to support and promote your practice.
- Client Loyalty: Foster long-term relationships that benefit your veterinary practice.
- Stress Reduction: Reduce stress related to cost discussions.
- Clear Communication: Ensure clear communication of treatment plans to improve patient care and client satisfaction.
- Effective Management: Develop strategies to handle emotional and angry clients.
- Resilience & Outcomes: Enhance your resilience, reduce compassion fatigue, and improve patient outcomes by resolving client conflicts positively.
Features of These Modules Include:
Training is delivered by trusted mentors; veterinarians who have experienced the challenges described and overcome them to enjoy successful and fulfilling careers.
The combination of real-world examples shared in combination with contemporary research on the subject make the modules engaging and highly relatable.
Modules are bite-sized and in video and written format, so they can be easily enjoyed in your lunch break, on your commute, or while at the gym.
Modules come with downloadable resources and practical, easy-to-apply strategies designed for you to implement during veterinary practice.
Within the lessons, an experienced facilitator also guides you with suggested reflection activities and additional insights on the subject matter.
• Your retention of concepts learned across the modules of each Masterclass are tested by means of a 5-question quiz on completion of each lesson.
Completion of a Masterclass results in receipt of a certificate with documentation of accredited CE points you have attained through the training.
Completion of a Masterclass results in receipt of a certificate with documentation of accredited CE points you have attained through the training.
Enrol Now!
Sign up for our Masterclass, Consulting Mastery; Taking Your Ability to Influence to the Next Level, and transform your professional satisfaction through adaptive communication skills, relationship building and provision of more accurate and inclusive treatment plan costs.